Return & Refund Policy

Last updated: 6 August 2026

1. Return Window

Most items can be returned or exchanged within 7 days of delivery, provided they are unused, unworn, and in their original packaging with tags and authenticity cards intact.

2. Non-Returnable Items

Made-to-order and customised pieces (engraved items, bespoke bridal sets) cannot be returned unless defective on arrival. Earrings are non-returnable for hygiene reasons unless the seal is intact.

3. How to Initiate a Return

Go to My Account → Orders & Tracking, select the order, and click "Return / Exchange". Choose a reason and upload photos for damage/defect claims. Our team will review and approve within 24–48 hours.

4. Reverse Pickup

Once approved, a reverse pickup will be scheduled with our logistics partner at no cost to you. Please keep the item ready in its original packaging.

5. Quality Check & Refund

Returned items undergo a quality check at our warehouse. Once cleared, refunds are processed to your original payment method within 5–7 business days. COD order refunds are issued via bank transfer or store credit.

6. Order Cancellation

Orders can be cancelled free of charge before they are shipped. Once shipped, the order can only be returned after delivery following the standard return process.